• Sales skills and results

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    Combining a lifetime of experience in sales and 15 years of expertise in sales training I can help you grow your sales, whatever your business. From prospecting, through consultative selling techniques and major sales management and proposal writing.
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  • Personal effectiveness

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    The fact is that companies don't succeed, people do. Increasing personal effectiveness and management skills are vital if any organisation is to perform well and grow.
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  • Brilliant service

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    Brilliant customer service must be aim of every business. Success through service is more profitable and more sustainable. There are three S's in successs - Standards, Systems and Skills. Over the last ten years, my Brilliant Customer Service workshop has been used to train thousands of people in hundreds of companies. This video is of the Fish philosophy, which I rate very highly.
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Business skills

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A range of quality, professional training courses, personalised and delivered on an in-house basis. From £99 per person.

Managing priorities and meeting deadlines

Working smarter with up-to-date and highly effective time management techniques. Designed for high-workload and customer-facing staff, managers and professionals. All aspects of personal productivity. One day course.

Business influence and client facing skills

The ability to work effectively through better client communication and influencing skills is a prized skill for all client-facing professionals. This highly practical course is suitable for all staff, but particularly senior managers, and professionals and technical specialists who work in a front-line client environment. Two day course.

High impact presentation skills

This advanced workshop covers all aspects of preparing, designing and delivering memorable and high-quality presentations. Includes best practice tips on structuring, designing supporting slides and group interaction. Suitable for both face-to-face and web-based presentations. Two days. Also available as one-to-one coaching.

Business neworking skills training

This course is ideal if you attend, or would like to attend, conferences, seminars, social events and other networking gatherings where it is essential you ‘mix and mingle’ and make good contacts.
It  will be of particularly benefit if you are uncomfortable in informal business settings and yet you need to be able to talk articulately about your business and get yourself known. It is ideal if you attend, or would like to attend, conferences, seminars, social events and other networking gatherings where it is essential you ‘mix and mingle’ and make good contacts.

Graham Roberts-Phelps – business training specialist

I (and my associates) specialise in helping companies, sell smarter, serve customers better,communicate clearer and focus sharper. I do this through business training, presenting and consulting.Since 1993, I have personally trained and worked with over 20,000 people in 25 different countries, from hundreds of organisations.

I have also written over ten books on training and business and I am an NLP Master trainer, attending training with both Richard Bandler and John Grinder.

Call: 0871 288 3834       + 44 7515 851 691contact@grahamphelps.com

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Sales skills

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A range of quality, professional sales training courses, personalised and delivered on an in-house basis. From £99 per person. From complete non-sales person to advanced sales techniques, plus sales strategy and management training.

Consultative selling skills

Based on twenty years of experience in B2B selling, this course incorporates the best of ‘old school’ models, but also defines a new code of business development. Includes many NLP based skills.

Sales Accelerator (advanced selling)

Sales Accelerator is a fresh approach to improving sales skills in three specific areas: Activity, Value and Conversion. It also focuses on a creating a series of business productivity metrics to improve sales management and sales productivity. Three day course.

PROFIT: Major account management

This course is a complete program, based around the PROFIT model. It is specifically designed for quick, consistent, easy and effective pro-active development of key or major accounts.

Strategies for the complex sale

SSCS is a fresh approach to improving sales skills, strategy and methodologies for the complex sales process. It focuses on a creating a series of business develop ment tools, skills and practical strategies. Two day course, with customisation.

Writing winning sales proposals

The overall purpose of this course is to enable participants to improve the impact, clarity and accuracy of preparing and presenting business documents and particularly sales proposals. Two day course.

I (and my associates) specialise in helping companies, sell smarter, serve customers better,communicate clearer and focus sharper. I do this through business training, presenting and consulting.Since 1993, I have personally trained and worked with over 20,000 people in 25 different countries, from hundreds of organisations.

I have also written over ten books on training and business and I am an NLP Master trainer, attending training with both Richard Bandler and John Grinder.

Call: 0871 288 3834       + 44 7515 851 691contact@grahamphelps.com

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Brilliant customer service

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A range of quality, professional customer service training courses, personalised and delivered on an in-house basis. From £49 per person.

Brilliant Customer Service

The overall objective for this course is to raise customer service and support standards and instruct, equip and inspire participants to delight customers at every opportunity. The training is very practical and objective. There are very clear and specific skills, models and techniques covered. One day workshop.

Service with a sale

This is an intensive service and sales improvement training workshop. It is suitable for indirect or customer-service focused telephone based staff and approaches. Focus on up and cross-selling as well as raising service experience and general sales effectiveness. Two one day workshops (inbound and outbound).

Dealing with difficult customers

This is an advanced skills workshop which will better equip service specialists to deal with challenging customer situations. There is clear focus on improving loyalty and retention through better handling of customer dissatisfaction. One day course.

Customer service for technical specialists

Managing complex customer problems and service requests takes good technical knowledge and excellent customer skills. This course is customised around client specific situations and examines the standards, systems and skills for achieving high levels of customer satisfaction. Two day course.

Does your customer service have The ‘X’ Factor?

Whether for profit or pride, generating revenue or keeping goodwill high levels of customer service are vital to any organisation. Good customer service is also one of the most important ways to achieve market differentiation, encourage loyalty and lower costs inside your business. We help our customers serve their customers better by helping them with the ‘X’ Factor:

  • EXcellent skills, whether telephone or face to face – we can boost your team’s skills with our ‘Brilliant Customer Service’ training course, and this is one of our most popular training courses.
  • Managing and eXceeding eXpectations – making ‘under promising and over delivering’ and way of life.
  • Creating a positive and personalise customer eXperience consistently.
  • Reducing customer eXit by designing and training staff in customer retention.
  • Improving sales by up and X-selling – our unique programme “Service with a Sale” has been attended by literally thousands of customer service people.
  • Turning around technical and support issues by giving clear eXplanations – we have specialist help/technical support desk training courses.
  • Dealing with more eXacting customers turning problems into opportunities.

Please contact me on the email or telephone 07515 851 691 for more information.

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