Customer service training

Brilliant Customer Service

The overall objective for this course is to raise customer service and support standards and instruct, equip and inspire participants to delight customers at every opportunity. The training is very practical and objective. There are very clear and specific skills, models and techniques covered. One day workshop.

Service with a sale

This is an intensive service and sales improvement training workshop. It is suitable for indirect or customer-service focused telephone based staff and approaches. Focus on up and cross-selling as well as raising service experience and general sales effectiveness. Two one day workshops (inbound and outbound).

Dealing with difficult customers

This is an advanced skills workshop which will better equip service specialists to deal with challenging customer situations. There is clear focus on improving loyalty and retention through better handling of customer dissatisfaction. One day course.

Customer service for technical specialists

Managing complex customer problems and service requests takes good technical knowledge and excellent customer skills. This course is customised around client specific situations and examines the standards, systems and skills for achieving high levels of customer satisfaction. Two day course.