Brilliant customer service
A range of quality, professional customer service training courses, personalised and delivered on an in-house basis. From £49 per person.
Brilliant Customer Service
The overall objective for this course is to raise customer service and support standards and instruct, equip and inspire participants to delight customers at every opportunity. The training is very practical and objective. There are very clear and specific skills, models and techniques covered. One day workshop.
Service with a sale
This is an intensive service and sales improvement training workshop. It is suitable for indirect or customer-service focused telephone based staff and approaches. Focus on up and cross-selling as well as raising service experience and general sales effectiveness. Two one day workshops (inbound and outbound).
Dealing with difficult customers
This is an advanced skills workshop which will better equip service specialists to deal with challenging customer situations. There is clear focus on improving loyalty and retention through better handling of customer dissatisfaction. One day course.
Customer service for technical specialists
Managing complex customer problems and service requests takes good technical knowledge and excellent customer skills. This course is customised around client specific situations and examines the standards, systems and skills for achieving high levels of customer satisfaction. Two day course.
Does your customer service have The ‘X’ Factor?
Whether for profit or pride, generating revenue or keeping goodwill high levels of customer service are vital to any organisation. Good customer service is also one of the most important ways to achieve market differentiation, encourage loyalty and lower costs inside your business. We help our customers serve their customers better by helping them with the ‘X’ Factor:
- EXcellent skills, whether telephone or face to face – we can boost your team’s skills with our ‘Brilliant Customer Service’ training course, and this is one of our most popular training courses.
- Managing and eXceeding eXpectations – making ‘under promising and over delivering’ and way of life.
- Creating a positive and personalise customer eXperience consistently.
- Reducing customer eXit by designing and training staff in customer retention.
- Improving sales by up and X-selling – our unique programme “Service with a Sale” has been attended by literally thousands of customer service people.
- Turning around technical and support issues by giving clear eXplanations – we have specialist help/technical support desk training courses.
- Dealing with more eXacting customers turning problems into opportunities.
Please contact me on the email or telephone 07515 851 691 for more information.
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